Helpdesks don’t have to be IT targeted and can be used to support exceptions to traditional operations that come about everywhere the company. helpdesk support may be provided through various channels as well as physical locations, toll-free numbers, websites, instant messaging, or email.
CBT help desk utilizes various dimensions to oversee various types of inquiries.
The primary dimension is generally set in the mood for noting presumably the most well-known inquiries, or for offering answers that regularly have a place in a learning base or FAQ. In the event that the assistance work area specialists can’t unravel the issue at the main dimension, the issue is then moved to the second dimension, which will, as a rule, have better-prepared staff who can deal with increasingly complex questions. We may likewise utilize a third more elevated level, a gathering that typically handles software and hardware requirements, for instance, bug fixes and refreshes that directly affect bigger customers.